Return and Refund policy
The returned goods/products will be checked with the order confirmation and the goods have to be in a good condition. The packaging should also be in its original condition in its original shipping container. If the goods/products has been used or damaged by the customer, there will not be a refund. ELEGANCE IMAGE AND ETIQUETTE SDN BHD will also not be responsible if your shipment is lost during the return transit.
Once we have checked and confirmed the goods/products, the customer will receive their refund within 14 days after confirmation.
Please return your purchase to the following address:
ELEGANCE IMAGE AND ETIQUETTE SDN BHD
31-1, Jalan KSB 3, Taman Kota Syahbandar 75200 Malacca City, Malacca, Malaysia
Please contact us at [email protected] if you have any questions or doubts.
We hope you will always love our products, but it is also possible that you might not. We will try our best to make sure it does not happen. That saying, if you do not like our product because of personal taste, we are sorry that we will not replace or refund. Thank you for your kind understanding.
If it is something from our negligence or a shipping/delivery error, send us a note with pictures and evidence to [email protected] We will do our best to resolve the problem.
If you have any further questions, please do not hesitate to email us.